Feature | LiveSupport | Benefit |
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Automatic uninstall |  | The program is removed from the customer's computer when the technician disconnects. |
Chat |  | Chat online with the customer. If the technician chooses, a chat window appears and the technician can online text chat with the customer to give additional instructions. |
Clipboard Support |  | Copy and paste to/from the customer computer. |
Direct |  | The connection is made directly from the customer to your technician's workstation. There are no third-party servers that can go down, or have reliability problems. No concerns about shady third parties eavesdropping on the conversation. |
File Transfer |  | The technician can transfer files either to or from the customer system. This is helpful for sending new components, or downloading diagnostic log files. |
Firewall Friendly |  | The program is not affected by most firewalls so user is immediately connected without a need to change firewall rules. |
Multiple sessions |  | The technician can have multiple sessions with multiple customers. This optimizes the technicians time during downloads, or other time consuming processes that may be required on the customer's system. |
No user settings |  | The customer is automatically connected to the technician without passwords, IP addresses, etc. |
One time cost |  | Does not have a monthly or yearly subscription fee like some other solutions, so you don't have to keep paying and paying. |
Small download |  | The download is only 688K which downloads quickly even on dial-up system. |
I'd like to purchase the program |