|The program is removed from the customer's computer when the technician disconnects.
|Chat online with the customer. If the technician chooses, a chat window appears and the technician can online text chat with the customer to give additional instructions.
|Copy and paste to/from the customer computer.
|The connection is made directly from the customer to your technician's workstation. There are no third-party servers that can go down, or have reliability problems. No concerns about shady third parties eavesdropping on the conversation.
|The technician can transfer files either to or from the customer system. This is helpful for sending new components, or downloading diagnostic log files.
|The program is not affected by most firewalls so user is immediately connected without a need to change firewall rules.
|The technician can have multiple sessions with multiple customers. This optimizes the technicians time during downloads, or other time consuming processes that may be required on the customer's system.
|No user settings
|The customer is automatically connected to the technician without passwords, IP addresses, etc.
|One time cost
|Does not have a monthly or yearly subscription fee like some other solutions, so you don't have to keep paying and paying.
|The download is only 688K which downloads quickly even on dial-up system.
|I'd like to purchase the program