Q:  Why do I get a -132 error when installing?
A:  A file is "in use". Stop the Spam Sleuth Enterprise Service, and make sure nobody is using the Windows client. Then install.
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Q:  I forgot my password. How can I get it?
A:  Passwords cannot be recovered, only reset.

If you are the administrator, you can edit the user's SpamSleuth.INI file (in their directory) and remove the "PWD=..." line. The user will be assigned a password the first time they attempt to log in.

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Q:  We don't seem to be getting all our e-mail and we have a PIX Cisco Firewall.
A:  You may need to turn off the protocol fixup.

Use this command:
no fixup protocol smtp

Spam Sleuth Enterprise is very strict. The fixup protocol changes some smtp standard commands to 'XXXX' and Spam Sleuth Enterprise will hang-up because it is an invalid command.
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Q:  If I have Spam Sleuth Enterprise installed, I become an open relay. Why, and how do I fix it?
A:  Spam Sleuth Enterprise does not relay e-mail. Your e-mail server may relay e-mail sent through Spam Sleuth Enterprise. The problem is that Spam Sleuth Enterprise looks like an internal e-mail client to your e-mail server because of the (internal) IP it is sending from.

There are two solutions:

1) Stop your e-mail server from relaying e-mail sent from Spam Sleuth Enterprise's IP address. If you have Exchange Server, then here is the steps from Microsoft to do that:
http://support.microsoft.com/?kbid=196626

2) You can have Spam Sleuth Enterprise reject all e-mail that your e-mail server won't accept and deliver internally. In Spam Sleuth Enterprise (under Accounts) set your Primary domain, and also specify (under Accounts) for Spam Sleuth Enterprise to reject all unknown e-mail with a 550.

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Q:  We have installed Spam Sleuth Enterprise on a different computer, than our Mail Server. What is the process to change the MX records?
A:  There are two choices when setting up Spam Sleuth Enterprise. 1) Give Spam Sleuth Enterprise the same IP address that your email server had, and move your email server to a new IP address. OR 2) Change your MX record(s) to point to the IP address of Spam Sleuth Enterprise. Changing your MX Records... MX or "Mail eXchange" records are just DNS (Domain Name Server) records that supply the IP address for your domain name. The company that "sold" you the domain name will let you specify the IP addresses for your DNS Server. You may run it in-house, or it may be a service, but you are responsible as the domain name holder for setting up your DNS entries. If you run your own DNS server, you just need to go to its configuration and add/edit the MX record for your domain and enter the server name which then will go to the "A Record" that gives the IP address for Spam Sleuth Enterprise instead of the IP address for your email server. If you use a service, they typically will have a web interface and will give you a way to edit those records. Example: Network Solutions supplies you with the name "somecompany.com" which you pay between $12 and $50 per year to use. Network Solutions will let you set the IP addresses for the Primary and Secondary Servers. These are the IP addresses of the machines that actually know what the IP addresses are for www.somecompany.com and mail.somecompany.com, etc. Example: You will want to set mail.somecompany.com to the IP address of Spam Sleuth Enteprise, and the MX record for somecompany.com to be "mail.somecompany.com" When setting up MX records, you can have more than one if you have more than one email server, or more than one Spam Sleuth Enterprise. If you give a low number for the priority, then that MX record will be used first. If you give two MX records the same priority then they will be used equally. If all this is too confusing, it might be best to start by reading an overview of how DNS works. http://computer.howstuffworks.com/dns.htm
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