Q:  Why won't Spam Sleuth connect to AT&T Worldnet when I am at work or dialed into another provider?
A:  AT&T Worldnet requires that you use POP3 over SSL (Secure Socket Layer). Only a few e-mail programs such as Eudora support this protocol. AT&T Worldnet recommends that you use STUNNEL.EXE for e-mail programs that do not support it. Configure your 'POP3 Server' to be 127.0.0.1 and follow the instructions at: http://www.wurd.com/cl_ssl_stunnel.php
Top

Q:  Why is Spam Sleuth unable to connect?
A:  
1) Check to make sure the IP settings are correct in the 'POP3 Server' line under Accounts.
2) Make sure you have the latest version of the program by going to Help->Update->Update Now!
3) Send the SpamSleuth log file (usually found in the "C:\Program Files\Blue Squirrel\Spam Sleuth\" directory to Blue Squirrel.
4) Check to see if your e-mail server requires APOP.

Top

Q:  How do I get Spam Sleuth to work with DELPHI, FREEMARK, JUNO?
A:  DELPHI, FREEMARK, and JUNO all use proprietary mail systems, and do not support the Internet Email standard which is what Spam Sleuth uses. If you would like to be able to use Spam Sleuth with your online service, write to them and ask them to switch over to the Internet Email standard.
Top

Q:  How do I get Spam Sleuth to work with AOL?
A:  AOL uses a proprietary mail system. In order to use Spam Sleuth with AOL you'll need an additional program, Web2POP , that translates for Spam Sleuth.

Web2POP, $19.95, is a POP3/SMTP agent for AOL(TM) that allows you to read your AOL(TM) mail from any POP3 compliant email program, such as Microsoft Outlook, Outlook Express, Eudora and Netscape mail.

We also provide a bundle of Spam Sleuth and Web2POP together for a discounted price. Click here to get the bundle.

Steps for using your favorite e-mail program with AOL:

1. Install Web2POP 2. Install Spam Sleuth 3) In Spam Sleuth, go to File->Configure.../Accounts and enter:
* Your full AOL e-mail address for e-mail
* Your full AOL e-mail address for Username
* Your AOL password in Password
* Enter 127.0.0.1 for Incoming (POP3) Server
* mailin-01.mx.aol.com for Outgoing (SMTP) Server
* Set Check Every to 0 minutes
4) In your favorite e-mail program, set the Incoming (POP3) Server to 127.0.0.1
5) Now when your e-mail program checks for e-mail, it will request e-mail from Spam Sleuth, which will get e-mail from AOL (through Web2POP). The spam e-mail will be screened out, and the good e-mail will pass through to your favorite e-mail program.

Steps to use Spam Sleuth to eliminate spam and continue using AOL Mail:

1) Install Web2POP
2) Install Spam Sleuth
3) In Spam Sleuth, go to File->Configure.../Accounts and enter:
* Your full AOL e-mail address for e-mail
* Your full AOL e-mail address for Username
* Your AOL password in Password
* Enter 127.0.0.1 for Incoming (POP3) Server
* mailin-01.mx.aol.com for Outgoing (SMTP) Server
* Set Check Every to 5 minutes
4) Just use AOL Mail as you always did, but now Spam Sleuth will check every 5 minutes and pull out spam.

Top

Q:  How do I get Spam Sleuth to work with with Hotmail, MSN, or Yahoo with Izymail?
A:  Spam Sleuth will work with your Hotmail, MSN or Yahoo (free) account once you download an additional program, Pop3Hot, $17.95, offered by IzySoft.

We strongly recommend using Web2POP instead of Izysoft's POP3Hot.

Click here to download a 30-day trial version of Pop3Hot.

How to configure Pop3Hot for Outlook:
Display Name: �Your Name�
E-Mail Address: �Your E-mail Address�
Type of Server: �POP3�
Incoming Sever: �Pop3hot�
Outgoing Server: �Pop3hot�
Account Name: �Your E-mail Address�
Password: �Your E-mail Password�
Logging on using SPA: �Off (Always)

How to configure Pop3Hot for Eudora:
Personality Name: �Descriptive name for the new account�
Your Name: � Your Name�
E-mail Address: �Your E-mail address�
Login Name: Your E-mail address�
Incoming Server: �Pop3Hot�
Outgoing Server: �Pop3Hot�
Type of Server: �POP�
Allow Authentication: �Off (Always)�

Configure Pop3Hot For Spam Sleuth:
E-mail: �Your E-mail address�
Incoming Server (POP3): �Pop3Hot�
Outgoing Server (SMTP): �Pop3Hot�
Username: �Your E-mail address�
Password: �Your E-mail Password�

For more setup information go to www.pop3hot.com

Top

Q:  I have received the error message: ERROR OCCURED DURING THE MOVE DATA PROCESS - 132 What do I do?
A:  This error message is caused by trying to install Spam Sleuth while Spam Sleuth is running in your Systray. If you are trying to receive the latest update for Spam Sleuth first try the following:

1- Double click on the Spam Sleuth icon in the Systray to launch the viewer.
2- From the Spam Sleuth viewer, click on Help> Update> Update Now!

This will check for updates, if it finds one it will ask you if you will like to download it.

If you are unable to use the Update feature in Spam Sleuth, and are going to reinstall the latest version of Spam Sleuth make sure to exit out of the Spam Sleuth icon in the systray. To exit out of Spam Sleuth right click on the Spam Sleuth Icon in the systray and click 'exit'

Top

Q:  When I try to install, it unpacks the files and then just quits. Why?
A:  This is usually caused by a problem with McAfee software. Close down any McAfee software, including their virus checker and try the install again.

Most other virus checkers don't have a problem.

Top

Q:  When I do an SMTP test, it looks like a login is required, or Authentication failed. How do I get Spam Sleuth to authenticate.
A:  Go to File->Configure.../Accounts, choose your account, and hit Edit.

Then hit the [Advanced] button and select "Use SMTP Authentication". If your e-mail server requires a different password than the one you supply when getting e-mail, you should set the alternate username/pwd.

Top

Q:  Why do I get occasional errors when UnSpamming messages?
A:  Depending on how strict your SMTP server is, you may not be able UnSpam messages because they are being sent 'from you' and 'to you'

You can change the way Spam Sleuth sends the From: address. Add this line to the [General] section of your SpamSleuth.INI file.

[General]
KeepOriginalSender=1

Top

Q:  If Spam Sleuth analyzes my messages first, then they are marked as Read in Eudora.
A:  This is a "feature" of your POP3 server and Eudora looking at the X-Status: RO flag which gets added when any program requests e-mail from your POP3 server*.

We found that you can set a filter in Eudora to "fix" the problem. Just create a new Filter

In Eudora:
Tools->Filters
Choose New
Check Incoming
Set Header to 'Any Header'
Set 'Contains'
Set the field to 'RO'
Set the Action to "Make Status"
Set the Value to "UnRead"

Save the Filter

This will cause any e-mail that Eudora pick up to be UnRead.

* Note 1: This is a server specific feature and it not something that Spam Sleuth is doing. Unfortunately Spam Sleuth does not have control over whether this header is added.
* Note 2: This can happen in Outlook and Outlook Express, but their filters are not flexible enough to fix the problem. Please let Microsoft know.

Top

Q:  I have Norton Antivirus 2001. My e-mail program has pop3.norton.antivirus for its POP3 Server setting. Do I use my actual POP3 Server values from my ISP, or pop3.norton.antivirus for the POP3 Server setting in Spam Sleuth?
A:  Either.

Put pop3.norton.antivirus into Spam Sleuth for the POP3 server if you want Norton to scan e-mail before Spam Sleuth.

Put your actual POP3 server in if you want Spam Sleuth to remove spam prior to being checked for viruses. This is OK because Spam Sleuth won't run any files, and it actually removed any executable files by default. If you UnSpam a message, it re-mails it, and then Norton will check it for Viruses.

Top

Q:  I have Norton Antivirus 2002 scanning my e-mail, but I can't see any settings or pop3.norton.antivirus anywhere. Why?
A:  Norton Antivirus 2002 works differently from previous versions. It acts at a lower communication level, and 'watches' the communication between e-mail programs and e-mail servers. Configure Spam Sleuth with the same settings as your e-mail program, and Norton will 'watch' the e-mails for viruses.
Top

Q:  We have multiple users on XP and it is running Spam Sleuth for all of them. How should I configure Spam Sleuth for XP?
A:  There are two different ways to configure Spam Sleuth for XP.

The first way is to run one copy that handles all the accounts:

1) Take Spam Sleuth out of [All Users/Startup]

2) Add Spam Sleuth to [Dad/Startup] where �Dad� is the main users (Administrator) of the computer.

3) Add all the e-mail accounts to Spam Sleuth

4) Use switch accounts instead of log-off so that Spam Sleuth continues running.

The second way is to run multiple copies of Spam Sleuth (one for each user):

1) Install Spam Sleuth once for each user, adding �� [username]� to the install path after �Spam Sleuth� each time. Replace username with the XP username.

2) The administrator should share the �Spam Sleuth � [username]� for each installation.

a. Just browse to the directory for the user.

b. Right-click on the directory and choose �Sharing and Security��

c. Check �Share this folder on the network�

d. Uncheck �Allow network users to change my files.�

3) Remove Spam Sleuth from the [All Users/Startup] and put each one in the respective [username]/Startup directories.
Top

Q:  When I try to install I get an error "Can't run 16-bit Windows program." Why do I get this error?
A:  It is most likely a bad DLL. Here is the solution from Microsoft. http://support.microsoft.com/default.aspx?scid=KB;EN-US;q191690
Top

Q:  Spam Sleuth freezes when I turn on SystemSuite 4.0 Auto Mail Scan.
A:  This seems to be a bug in Auto Mail Scan. Turning off Auto Mail Scan will fix the problem.
Top

Q:  Sometimes there are messages in the spam viewer with a yellow dot, but I also get this message in my e-mail box. Why?
A:  The yellow dot indicates that Spam Sleuth analyzed the message and found something that it should remove. In order to preserve the information, in case you need it, it keeps an unmodified version in the spam viewer in a safe, compressed, format. It sends your e-mail program the modified version, but keeps the original. If you need the original, you can UnSpam it and get it back

By default the Attachments analyzer will remove attachments that could be executed including .EXE, .SCR, .BAT., .VBE, .VBS, .CMD, .COM, etc.

You can see the list and modify the list by going to Configure.../Attachments

The other one that is on by default is HTML script removal. Because of the dangers of executing script from your local security context (a Microsoft concept), Spam Sleuth (by default) will remove HTML script. You can, of course, turn this off by going to Configure.../HTML Removal.

These are the only two that are on by default, but you can turn other on such as removing ALL html, or removing all embedded images, or external images (which can report back that you opened your e-mail with an HTML capable reader).


Top

Q:  I switch from Polling mode to POP3 Proxy Mode and now I get a message that I have 'X Messages Waiting'
A:  Spam Sleuth keeps track of the messages that it analyzed so that it won't analyze them twice. You can delete the .UID file in the Program_Directory/Spam/your_e-mail_address/your_e- mail_address.UID
Top

Q:  How do I get Spam Sleuth to work with Hotmail, Yahoo, and MSN Web with Web2POP?
A:  Spam Sleuth will work with your Hotmail, MSN or Yahoo (free) account once you download an additional program, Web2POP, $19.95, offered by JMA software, or you can buy the bundle of Spam Sleuth and Web2POP.

Click here to download a 30-day trial version of Web2POP.

How to configure Web2POP for Outlook:
Display Name: �Your Name�
E-Mail Address: �Your E-mail Address�
Type of Server: �POP3�
Incoming Sever: localhost
Outgoing Server: your SMTP server from your ISP*
Account Name: �Your E-mail Address�
Password: �Your E-mail Password�
Logging on using SPA: �Off (Always)

How to configure Web2POP for Eudora:
Personality Name: �Descriptive name for the new account�
Your Name: �Your Name�
E-mail Address: �Your E-mail address�
Login Name: Your E-mail address�
Incoming Server: localhost
Outgoing Server: your SMTP server from your ISP*
Type of Server: �POP�
Allow Authentication: �Off (Always)�

Configure Pop3Hot For Spam Sleuth:
Do NOT check POP3 'Proxy Mode'
E-mail: �Your E-mail address�
Incoming Server (POP3): localhost
Outgoing Server (SMTP): your SMTP server from your ISP*
Username: �Your E-mail address�
Password: �Your E-mail Password�

*Your SMTP from your ISP
However you connect to the Internet (your ISP) should have given you an SMTP server to use for e-mail. If you use AOL, then install the AOL dial-up software 6.0 or above, and set it to 'aol.com'. If you don't have one or don't know what it is, try 'smtp.ix.netcom.com'

Top

Q:  How do I check to make sure Spam Sleuth is running as a POP3 Proxy Server?
A:  Go to a command prompt, and type:

TELNET localhost 110[Enter]

You should get a line back that says: +OK Blue Squirrel Spam Sleuth POP3 Proxy Ready

If you don't get anything, then Spam Sleuth is not running as POP3 Proxy on port 110 on your computer.

If you get a different line, then some other program such as Norton AV 2000, or Norton AV 2001 may be using Port 110 on your computer and keeping Spam Sleuth from being able to run as a POP3 Proxy.

Top

Q:  Spam Sleuth leaves messages on the server when I am in POP3 Proxy Mode. Why?
A:  This can happen for two reasons:

1) A virus checker detected that these files have viruses and yanked the files away from Spam Sleuth when it was analyzing them. Spam Sleuth marks them as such and won't continue to download them.

2) You switched from Polling Mode to POP3 Proxy Mode and these were left on the server while you were in Polling Mode.

Both can be fixed by removing the .UID file from your Spam directory. The .UID file tracks the messages that Spam Sleuth will leave alone. The file is probably: C:\Program Files\Blue Squirrel\Spam Sleuth\Spam\[your e-mail address]\[your e-mail address].UID Just delete the file and Spam Sleuth will pick up all your e-mail. If the files do contain viruses and a virus checker takes the files away, then Spam Sleuth will put those message identifiers back into the .UID file.

Top

Q:  I have PC-Cillin which uses port 110. Can I still use Spam Sleuth?
A:  YES!

PC-Cillin and Spam Sleuth want to listen on Port 110. Since that is impossible, we'll move Spam Sleuth to Port 109. Spam Sleuth will get e-mail from localhost on port 110 (from PC-Cillin).

Your e-mail program will get e-mail from Spam Sleuth.

Here's the easiest way to do it:
1) Set Spam Sleuth to listen on Port 109. Go to Configure.../Misc in Spam Sleuth and set the listen port to 109.
2) If you've already configured your account with the Configuration Wizard, delete your account in Spam Sleuth. That should put everything back to the way it was (Your e-mail program getting e- mail from PC-Cillin)
3) Make sure everything is working without Spam Sleuth.
4) Then run Spam Sleuth and hit CTRL-ALT-W to run the wizard and choose your account. It should automatically get the settings from your e-mail program (localhost/110) to use to get e-mail, and set the settings in your e-mail program to (localhost/109) so your e-mail program gets e- mail from Spam Sleuth.

Top

Q:  I think I have Spam Sleuth installed correctly, but I am still getting all my spam. What might be wrong?
A:  This answer covers the default of POP3 Proxy Mode only. If you are running in Polling Mode, this answer does not apply.

First check to make sure that Spam Sleuth was able to set up as a server. Open Spam Sleuth by double-clicking on the Spam Sleuth icon and make sure that it says "Server:On" and "PRXY" at the bottom. If it says "POLL" then you are in Polling Mode. Go to Configure.../Accounts and set your account to POP3 Proxy Mode. If it says "Server:Fail" then it means it can't listen on port 110 because of your firewall, or because you have a virus checker already using the port. Look up the name of your virus checker for more information on how to solve the conflict.

If you have "Server:On" and "PRXY", then hit the green check box in Spam Sleuth to check your e- mail. If the e-mail is appearing in Spam Sleuth, then Spam Sleuth is configured correctly for your account. If you are getting an error when checking for e-mail, then go to Configure.../Accounts and double-check the settings to make sure they are right for your e- mail account.

If you have "Server:On" and e-mail is going into Spam Sleuth, but not into your e-mail program, you need to check the settings in your e-mail program. Make sure that the Username (in your e- mail program) is set to your full e-mail address as listed in Spam Sleuth. Then check to make sure the Incoming (POP3) Server is set to the word 'localhost' (without the quotes), or to 127.0.0.1

localhost and 127.0.0.1 should be equivalent, but we have found cases where they are not.
Have your e-mail program check for mail, and Spam Sleuth should act as your e-mail server and provide the non-spam messages to your e-mail program.

If you have done all these checks and it is still not working, then turn on Debug Logging with CTRL- ALT-L, and send us your spamsleuth.log from your program directory and we will provide you with the solution.

Top

Q:  How do I configure Spam Sleuth for my free Yahoo account, free Hotmail account or AOL web?
A:  You'll need Spam Sleuth and Web2POP to work with these accounts.

Spam Sleuth and Web2POP Bundle

Yahoo will work however you will need to download a new addin for Web2POP. You can download this adding by going to: ftp://ftp2.jmasoftware.com/jmasoftw/yah107.exe

Steps to Configure Spam Sleuth for Yahoo, Hotmail, or AOL Web:

1) Install Web2POP
2) Run Web2POP
3) Right-click on the icon (world with envelope) and choose Options...
4) Set "Web2Pop must listen on port:" to 109
5) Hit Hide

In Spam Sleuth:
6) Choose File->Configure.../Accounts
7) Choose your account and hit [Edit]
8) Choose "Polling Mode"
9) Set "Incoming (POP3) Server" to 127.0.0.1
10) Make sure Username is your full web e-mail address (xxxx@yahoo.com, xxxx@hotmail.com, xxxx@aol.com, etc.)
11) Set "Check Every" to 5 minutes
12) Hit the Advanced button and set Port to 109

Top