LiveSupport is a technicians dream. Are you tired of phone calls that sound like this:
Support: Click on the icon that looks like a spider.
Customer: What is an icon?
Support: A little picture.
Customer: Of what?
Support: In this case, it looks like a spider.
Customer: What kind of spider?
Support: It isn't really a spider, it just looks like a spider.
Customer: I don't see anything that looks like a spider.
Support: Try moving some windows around, the icon is reddish, and looks like a spider.
Customer: I don't see one.
Support: Keep looking...
Customer: I DON'T SEE ONE!
Support: Ok, try .... (and on and on it goes)
With remote computer access software, LiveSupport, the customer simply clicks on a download, and the customer screen appears on the technician's screen with the technician in control. The customer watches while the problem is fixed, the technician disconnects, the software is automatically uninstalled and
a message appears letting the customer know the software has been uninstalled.